Getting Help
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Here are some types of questions or problems to post inside the Super PowerUps Facebook group :
How do I ....
I can't seem to get this to work...
I am confused by...
I can't find....
Basically for any trouble using the our PowerUps - please post a question inside the Facebook Group. This way everyone can leverage the information shared by us and possibly others can also provide input into how they are using their super powers.
If the issues needs to "move to support" because of access information or you would rather not reveal your site or issue - then we will continue the conversation as a support ticket.
Filing a support ticket should be used for the following types of issues
Account problems (can't log in, unable to install or access purchased products)
Billing questions
Issues that require sharing sensitive information
As with posting an issue to the Facbeook group, we ask that you provide as much detail as possible when reporting the problem.
Describe the steps you are taking to see the issue.
Specify the PowerUp Name (and super section) you are using
Detail "what you are trying to achieve" as well (so we know if you are using the correct super power)
Provide a screen shot and even better a Loom screen recording
Provide a link if possible